#CMGRHangout presents: Developing Thick Skin as a Community Manager (Preview)
If you work in community you know that developing thick skin is an essential skill. As nice as it would be, not all your community members will love you, or your brand, all the time. How do you stay...
View ArticleTransitioning into a Community Career a #CMGRHangout
This week’s #CMGRHangout panel Friday, October 3rd at 2pm EST consisted of many who have made the leap to community management from other industries. We talked about where we came from, how we got...
View ArticleWhat Will Be Left Of Your Community in 10 Years’ Time?
In 10 years, what will be left of your community today? Will you be using the same platform? Will the same people be there? Will the documented knowledge still be relevant? You probably answered no to...
View Article#CMGRHangout presents: Community Moderation (Preview)
Community Moderation is always at the forefront of our minds as Community Managers. Back in January 2013, we had the honor of hosting a Community Manager Appreciation Day panel on Forums and Moderation...
View ArticleI’m a Community Manager, What’s Vacation?
On last Friday’s #CMGRHangout, we took your questions – any question – and the first topic to come up was something that can make any community manager panic: VACATION. What is vacation? What do you do...
View Article#CMGRHangout presents: Community Moderation
Whether you, volunteers, or another company moderate your community, you probably have questions on moderation and you likely have experience on some level—here’s what we talked about this week with...
View Article#CMGRHangout presents: Community Management and Privacy
Not to long ago I was able to participate in a #CMGRHangout on Privacy on Communities. Privacy is a real concern in the community industry. From general safety of both community members and community...
View ArticleComplete Playlist of My #CMGRHangout Apperances
It’s hard to believe how many of these I’ve done…
View ArticleThe Power of the Lurker
Diving into a new community can be intimidating for some. It’s much easier to stay in the background lurking. Reading and enjoying the community and content without needing to join and engage. By...
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